Define SLA for the service catalog items scheduled time zone

[Sharmila Krishn]

As a product line manager, I want SLAs applied to catalog items as defined int the attachment, the screen capture list is also provided below. particular considerations when building SLA to build works - flows to adjust for: SLA to be based on ET timezone M-F (24-5), minus weekends and US holidays

Request catalog item                                                   SLA in hours 

any catalog item in PDA                           -                      24 hours

[Tony Chatfield1]

Hi, unfortunately your post does not make your requirements clear, but you have a number of ways to define an SLA's timezone

Time zones in SLAs (servicenow.com)

Support hours would be based on the SLA definitions 'schedule'

Schedules within SLA (servicenow.com)

Service Level Management reference (servicenow.com)

[Harish Bainsla]

https://youtu.be/vjPFVcL248s?si=cR7OT17Ys1IXDPr8