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02-15-2024 02:59 AM
Want to create a report on deflection rate in VA. Can we include percentage formula in PA reports or we have to go by indicators?
02-15-2024 04:24 AM
@ritesh_k18
Yes, we can include percentage formula in PA reports
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...
Please check and Mark Correct and Helpful if it really helps you.Regards,Prashant Ahire
02-19-2024 10:38 AM
@Prashant Ahire the link is redirecting to conversational analytics dashboard. I want to include percentage formula in normal servicenow reporting
