Delegate user can not approve or reject the request in the portal

[vanessaheux]

Hello

I have a problem with user delegation.

User A declared user B as his delegate for approvals.

When user A receives a notification for an approval, then user B receives the same notification.

When user B goes in the portal to check its approvals, he can see the pending approval of the request but when he clicks on it, the buttons approve or reject do not appear so he can’t finalize the request.

Why does user B can’t approve the request as a delegator ?

Please check document joined for appropriate screenshots

Regards

Vanessa Heux

[Jace Benson]

The OOB approval widget doesnt account for delegates.

This share will add the widget to manage delegates on the portal: https://developer.servicenow.com/app.do#!/share/contents/3082544_serviceportal_delegate_widget?v=1.1&t=PRODUCT_DETAILS

But to allow non-approvers like delegates to approve it you will have to modify the widget.

[Allen Andreas]

Hi,

So from my understanding, delegation within the Service Portal is still a bit of a mess. Meaning, it seems users are having to create a special delegate widget to allow them to approve/reject. There are a few workarounds, like this link: https://community.servicenow.com/community?id=community_question&sys_id=af6a83e9db5cdbc01dcaf3231f96...

[vanessaheux]

Thanks guys but my problem is not to declare a delegate in the portal.
This was already done on the desktop and worked well.
What is not working is that after receiving notification, user can see the approval in the portal page but can not access buttons to approve or reject.

My question is more : how to modify the widget to have the buttons to approve or reject ?

[Allen Andreas]

Hi,

Yes...I was speaking about that, being able to approve/reject in the SP.

After digging around I found this community post which they've said works for them:

https://community.servicenow.com/community?id=community_question&sys_id=63dc0b29db9cdbc01dcaf3231f96...

My link above was just more along the lines showing that it's not a support OOB feature.