Delete or edit a "bad" comment or work note

[CapaJC]

Possible, but intentionally not easy. Don't want folks rewriting history willy nilly.
1) Find the sys_id of the incident. Do this by right-clicking and "Copy URL". The sys_id is the 32 characters immediately following "sys_id="
2) Go to the sys_journal_field table. You can get there using the URL (make it specific to your instance instead of /demo): http://www.service-now.com/demo/sys_journal_field_list.do
3) Filter where element_id = (the sys_id of your incident).
4) That should give you all journal comments/work notes for that incident. Delete or edit the bad one.

A better URL to use might be (to prevent possibly killing your instance and requiring a restart):
https://www.service-now.com/demo/sys_journal_field_list.do?sysparm_query=element_id=a9e9c33dc6112276...
Where you replace the last 32 characters with your sys_id, and use the URL for your instance instead of /demo.

--J

[keshab_saha]

I'm facing similar issue but it is not deleting the unwanted text from the incident. I followed the steps mentioned at it is mentioned. Interestingly, https://myurl.service-now.com/sys_history_line_list.do?sysparm_query=audit_sysid=f7bc2fe2153b6000425045da6fe06860 url does not show any records / data...any clue ?

Thanks
Keshab

[Mark Stanger]

I just created a much simpler way to do this and posted the solution at ServiceNowGuru. Hit the link for details...

http://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/