Deleting Old user

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05-20-2022 01:27 PM
I have a question, I would like to know if there are any ramifications to deleting old user accounts for people that are no longer with the company. We service clients out of our system so we have employees and non-employees in the system. I am wondering if there would be any issues deleting the user accounts. I could write a script that is looking for Active = False and company = '<company name>'
Does anyone know proper deactivated account etiquette or inactive user cleanup?
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Scripting and Coding

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05-20-2022 02:08 PM
ServiceNow provides Logical deletion (Active flag - True/False) option so why you need a Physical deletion of record.
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