Deleting Old user

Community Alums
Not applicable

I have a question, I would like to know if there are any ramifications to deleting old user accounts for people that are no longer with the company.  We service clients out of our system so we have employees and non-employees in the system.  I am wondering if there would be any issues deleting the user accounts.  I could write a script that is looking for Active = False and company = '<company name>'

Does anyone know proper deactivated account etiquette or inactive user cleanup?

5 REPLIES 5

Jaspal Singh
Mega Patron
Mega Patron

ServiceNow provides Logical deletion (Active flag - True/False) option so why you need a Physical deletion of record.

As @Allen Andreas rightly pointed there will be sys_id showing in for records instead of Name of the deleted user which will be difficult to track in case of audits (if any).