Delivery time in Maintain items not getting updated

GTSNOW
Giga Guru

Hi,

When I am trying to update delivery time in Service catalog item example from Days 2 to Days 3 and click update/Save.

I don's see same in order guide. It is still showing days 2.

Please help to correct this.

1 ACCEPTED SOLUTION

Hi Gaurav,



As I said, Delivery time is getting picked from the workflow properties. Just make sure you modify the Delivery time over the properties. Once you do that this will reflect on the order page too. Please find the screenshot attached for reference.


Screen Shot 2015-08-27 at 2.36.32 PM.JPG


View solution in original post

27 REPLIES 27

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Gaurav,



If you have workflow attached to catalog item, try to change the delivery time from the properties of the workflow.


I am clicking on properties of service catalog workflow. It is not allowing me to edit.



Capture.JPG


Hi Gaurav,



Make sure you are on the same scoped on which the workfow is created. I am assuming you are on fuji instance.


Yes..I am on fuji...