Delivery time in Maintain items not getting updated

GTSNOW · ‎08-25-2015

Hi,

When I am trying to update delivery time in Service catalog item example from Days 2 to Days 3 and click update/Save.

I don's see same in order guide. It is still showing days 2.

Please help to correct this.

Pradeep Sharma · ‎08-27-2015

Hi Gaurav,

As I said, Delivery time is getting picked from the workflow properties. Just make sure you modify the Delivery time over the properties. Once you do that this will reflect on the order page too. Please find the screenshot attached for reference.

View solution in original post

GTSNOW · ‎08-26-2015

Hi Pradeep, i have pasted SS. Please see.

GTSNOW · ‎08-27-2015

Please help Pradeep.

Pradeep Sharma · ‎08-27-2015

Hi Gaurav,

Please check the below demo where it is working fine

https://demo007.service-now.com/login.do

Username : admin

Password : admin

Catalog item : Access..You can test where I've modified the delivery time for the workflow Procurement Process Flow - Software

GTSNOW · ‎08-27-2015

ya , in that also , Access delivery time shows 1 day but if I click "try it" to see, it says 4 days in order guide, why it is not showing 1 day.

and sorry Pradeep I am taking your precious time for just one thing and Thanks for giving time.

Pradeep Sharma · ‎08-27-2015

No Problem. Let me look in to it.