Dependent Ci management is not working

Deepak61
Tera Contributor

I'm having trouble understanding and getting to make the Dependency CI management work. I've enabled the property  "cmdb.dependent.ci.cascade.op.enabled" mentioned in the documentation https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...
and also I have enabled the  life-cycle rules . Still, whenever I retire a Linux CI using the cmdb data manager policy to retire.  it is hosting a apache web server, but the web server is not getting retired, nor can I see the web server in the ledger cmdb_dependent_ci_ledger as mentioned in the documentation.
I have also ran the following scheduled jobs after retiring the Linux.

1. CMDB DependentCI Policy Processor
2. CMDB Cascade Retire Dependent CIs

There still no records in the cmdb_dependent_ci_ledger table even after the linux server is retired. 
Can someone help me with this? 

25 REPLIES 25

What helps us was to set the runtime configuration for OOTB cascade retirement policy to published, and runs as

table
cmdb_data_management_policy_runtime_attributes
policy: Dependent CI - Retire 

ondreJm_0-1727266242500.png

Fill "runs as"  and set the status to Published (via servicenow Utils😋)


dont forget to enable retirement definitions
cmdb_retirement_custom_definitions
otherwise CI will not be enabled

😉