Description filed is read-only for standard change templates?

[Shantharao]

Hello All,

While creating a standard change from standard change templates, the Description field is read-only on the change request, how can I make it editable?

URL also looks a bit different than the normal standard change request

https://INSTANCE_NAME.service-now.com/now/nav/ui/classic/params/target/change_request.do%3Fsys_id%YOUR_STANDRD_CHANGE_SYSID

Thanks

[RaghavSh]

There could be multiple reasons:

1. At dictionary level, read only is true.

2.There are UI policies/client script making it read only.

3. ACL making it read only.

Refer : https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/script/debugging/concept... 

To watch the field and check the exact reason, OOB it is not read-only

[Matt102 · Accepted solution]

Hi,

Navigate to Change > Administration > Standard Change Properties

Under the section "List of fields that cannot be altered on a Change Request created from a Standard Change Template" remove the Description field.

HTH Matt