Description is not populating on email notification received

[_William_Knight]

A very strange one, when I complete a change request and request approval,  get an email notification to let me know I have a CR waiting for approval, the problem is when I open the change, everything appears as expected besides the description of the change

I am expecting the description field to populate based on what is entered on the change form but it isnt populating 

any help figuring this one out will be appreciated. 

[Vishwa Pandya19]

Hi William,

May I know how you are populating the description in the email body?
Is it just by ${description} or any other method?

If my answer helped you in any way please mark it as correct.

[_William_Knight]

 it is via an email template

[Vishwa Pandya19]

Hi William,

Thanks for sharing.
Please make sure that no change has been done to the template.

OOB this template is on the sysapproval_approver table and does not have the description field in the template.

You'll have to add the description in the template and it should be populated as ${sysapproval.description}

If my answer helped you in any way please mark it as correct.

[_William_Knight]

Yes, I have reviewed, seems to be working for every group besides a particular group. As in when I request approval from as any user other than users in that particular group. The field populates but when I impersonate someone in that group and create a CR, every field in the template populates besides the description field.