Description is not populating on email notification received
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04-04-2024 08:21 PM
A very strange one, when I complete a change request and request approval, get an email notification to let me know I have a CR waiting for approval, the problem is when I open the change, everything appears as expected besides the description of the change
I am expecting the description field to populate based on what is entered on the change form but it isnt populating
any help figuring this one out will be appreciated.
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04-04-2024 09:14 PM
Hi William,
I just noticed! The description has populated below
You see here, both descriptions are the same.
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04-04-2024 09:19 PM
you are right, I meant short description, not description.
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04-04-2024 11:16 PM
Can I have a look at the template please?