Description is not populating on email notification received

_William_Knight
Kilo Guru

A very strange one, when I complete a change request and request approval,  get an email notification to let me know I have a CR waiting for approval, the problem is when I open the change, everything appears as expected besides the description of the change

 

_William_Knight_0-1712286354638.png

I am expecting the description field to populate based on what is entered on the change form but it isnt populating 

_William_Knight_1-1712286516320.png

any help figuring this one out will be appreciated. 

 

7 REPLIES 7

Hi William,

 

I just noticed! The description has populated below

VishwaPandya3_0-1712290423146.png

VishwaPandya3_1-1712290452320.png

You see here, both descriptions are the same.

you are right, I meant short description, not description.

Can I have a look at the template please?