develop Service portal in other language

[NilimaVidhate]

How we can develop service portal in other language(Japanese) rather than just only in english. What are the steps or configuration we need to do? Do we need to do any special configuration or scripting or we can achieve it just installing plugins?

[Viraj Hudlikar · Accepted solution]

Hello @NilimaVidhate 

Activate the Japanese Language Plugin.

Refer this thread which will be helpful to you to proceed further.

In Platform Language Support Guide

Solved: how to translate portal - ServiceNow Community

Localization in Service Portal – ServicePortal.io

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[NilimaVidhate]

Hello Viraj,

thank you so much for your response 

I have few more doubts regarding say_ui_message table and sys_translated_list table and sys_translated_text table. What are the use of these tables? or how to decide which table use when?

if I create custom variable in catalog item then how can I translate that custom catalog item variable in other language on service portal?

any help would be appreciated!!

[Viraj Hudlikar]

Hello @NilimaVidhate 

Have a look on below articles which will answer your question.

Q: Help!!! (How) can I translate this? A: Have you... - ServiceNow Community
Debugging Language Translations in ServiceNow - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[NilimaVidhate]

can you explain how to translate catalog item variable on service portal?