Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.

[Rahul Kulshres1]

Please check my instance is still not up after data center movement activity and its been around a month. its showing message "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available." and when i click on instance link its giving message-"

Your instance is offline."

find the attached screenshot for reference and resolve it asap.

[ShubhamGarg]

Hello @Rahul Kulshres1 ,

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

Kindly mark this as Accepted Solution/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham