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Jon23
Mega Sage

Has anyone's instance ever come back after seeing this message? Did you get notified?

 

I've been waiting for over a week, and I see other community posts where after a month their instance is still unavailable.  

 

I'm feeling this is ServiceNow version of a BSOD where the only course of action is to wipe and start again!!

1 ACCEPTED SOLUTION

Jon23
Mega Sage

After a couple of weeks with the same message, i logged in the other day to find my instance had gone and needed to request a new instance.  I received no notifications about the instance ever becoming available, or the instance was being reclaimed due to inactivity.

 

Based on my experience, the responses here, and other community posts relating to this particular message, I have concluded the following:

  1. If backup of code exist, wait 2-4 hours before starting fresh.
  2. If no backup and i care about not loosing anything code, wait as needed - may get lucky!
  3. Don't wait, start fresh - life's too short!

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10 REPLIES 10

Jon23
Mega Sage

After a couple of weeks with the same message, i logged in the other day to find my instance had gone and needed to request a new instance.  I received no notifications about the instance ever becoming available, or the instance was being reclaimed due to inactivity.

 

Based on my experience, the responses here, and other community posts relating to this particular message, I have concluded the following:

  1. If backup of code exist, wait 2-4 hours before starting fresh.
  2. If no backup and i care about not loosing anything code, wait as needed - may get lucky!
  3. Don't wait, start fresh - life's too short!