Did anyone try to add more than one manager to a group?

[shalinikacham]

Is it possible to add more than one manager to one group? If so, how?

[HugoFirst]

I have to ask what you mean by "If one is not available the other can manage".

Do you mean that the other manager will be able to respond to approval requests that are sent to the primary manager?

Or is the "management activity" something that occurs outside of ServiceNow and the only impact is that you want to acknowledge the secondary manager.

If the former,   see the discussion at this link: How does delegation work?

If the latter, just add a new field to the group table named "secondary manager".   Make it a reference field to sys_user.

Additionally, I always make the manager a member of the group too.   This isn't automatic.   So I would make the secondary manager a member also.

[shalinikacham]

Hi Steve,

Yes i'm trying to add a secondary manager for approving change requests in case the first manager is on leave or out of office.

[HugoFirst · Accepted solution]

In that case, just adding another field to the group table will not achieve your goal.

But delegating approvals will.   Here's a link to the pertinent wiki article:

Service Delegation - ServiceNow Wiki

While delegation is "normally" considered a short term deal, such as when a manager is out for vacation, it is possible to set the ending date for the delegation far in the future.   This in effect give another person a permanent ability to act as a delegate in approvals.

[arnabwa]

Hi Shalini,

You could add a new field in the Group table as "Secondary manager" and the use it as per your convenience.

Thank you.