Difference between getDisplayBox(), getValue() and getDisplayValue() method

[vinuth v]

Hi All,

Can any one explain the difference between getDisplayBox(), getValue() and getDisplayValue() method in servicenow and when to use these methods.

Thanks in advance,

Vinuth

[Bert_c1]

See: https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/client/c_GlideFormAPI#GF-getDis...

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[SK Chand Basha]

Hi @vinuth v 

To test this, open any form, like the Incident form in ServiceNow. Then, press Ctrl + Shift alt + j to access the browser-level JavaScript executor.

getDisplayBox() deals with the HTML element of the field, allowing direct manipulation of the form's user interface.

example: alert(g_form.getControl('short_description').getDisplayBox());

getValue() retrieves the raw data stored in the field, such as the sys_id for reference fields.

example: alert(g_form.getValue('caller_id'));

getDisplayValue() retrieves the user-friendly display value of the field, such as a user’s name instead of a sys_id.

example: alert(g_form.getDisplayValue('caller_id'));

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