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‎04-20-2017 04:46 AM
Hi All,
I am very new for SNOW Tool. Could you please help me to get the difference between Locked Out users and Inactive Users. Thanks in Adv...
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‎04-20-2017 06:20 AM
Hi Devendra,
Locked out means they cannot login but are in the system as a current user (e.g. existing employee who tried the wrong password too many times.)
Inactive means they are no longer with the organization (e.g. active=true is a handy way to filter out ex-employees.)
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‎01-21-2023 11:31 PM
Really helpfull thank you so much Chinmay Batra
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‎01-24-2025 09:48 AM
Locked Out:
- A user account is marked as "locked out" when too many failed login attempts occur (based on system security settings).
- The user cannot log in until the account is manually unlocked by an administrator or after a specific time (if auto-unlock is configured).
Active:
- An "active" user account means the account is enabled and can be used to log in and access ServiceNow.
- If the Active checkbox in the user's profile is unchecked, the account becomes inactive, preventing the user from logging in, even if credentials are correct.
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‎01-24-2025 09:55 AM
Locked Out: A user account is marked as "locked out" when too many failed login attempts occur (based on system security settings).
Active: An "active" user account means the account is enabled and can be used to log in and access ServiceNow.
