difference between message HTML and message text in notification email

[sonita]

What is the difference between message HTML and message text in notification email

[SanjivMeher]

Message HHTML can have HTML formatting for ex, Bold, color text, images etc.

For Message Text will be Plain text with no formatting

[SanjivMeher · Accepted solution]

Reference https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/task/t_C...

Message HTML

Enter the content of the email notification message. The message can include variables from the Select variables column. Variables map to column names available from the notification table, its parent tables, and reference tables. Use variables to include values from a record in the table such as an incident short description or comments and work notes. The Message HTML field is visible only if you set the content type to HTML and plain text or HTML only. If empty, the system uses the Message HTML value from the Email template. If you enter a value in this field, it overrides the template value. To prevent adding extra <p> and <div> elements to your email notifications, see the blog post Extra line spacing with paragraph tags in email client by a ServiceNow employee in the ServiceNowCommunity.

Message Text

Enter the notification message to send in plain text. This field is visible only if you set the content type to HTML and plain text or Plain text only. If empty, the system uses the Message Text value from the Email template. If you enter a value in this field it overrides the template value.