difference between status change condition on notification

[BKennedy]

I am in the process of creating an email notification for when the status is priority 1 but changes to priority 2

The goal is to send an email to a particular group when the status changes from priority 1 to priority 2

I get a bit confused on these conditions, in this case, will it be 

status changes from priority 1 and

status changes to priority 2

or 

status is priority 1 and

status changes to priority 2

[Yousaf]

Hi,

I think you should should use changes to since in your requirement its changing from priority 1 to Priority 2 but if it changes from lets say from priority 3 to priority 2 it will trigger than too.

Just tested both are doing the same thing.


Mark Correct or Helpful if it helps.

[BKennedy]

hello Yousaf

so since the priority status is already in priority 1, I do not want to receive an email in that stat, only when it changes to priority 2, so are you saying use status changes from priority 1 to changes to priority 2

I have attached a screenshot to help you better understand how I currently have it

thanks

[Yousaf · Accepted solution]

Yes Ok lets say you are in priority 1 and you want to trigger notification only when that priority changes to priority 2 right?

You can just use Review status changes to Priority 2. what this will do is whenever priority status will change to Priority 2 from any other status it will trigger.

Now in your Scenerio if you want to only trigger notification when status changes from Priority 1 to Priority 2 than just You will have to set 2 conditions

1. Status changes from Priority 1 
2. Status changes to Priority 2

And for that you dont need to set Inserted option true. Because from what I understand you only want to trigger when it status changes to priority 2 from priority 1.

Let me know if that doesn't make sense.

[BKennedy]

hi Yousaf

Makes sense now, thanks for the detailed explanation