difference between status change condition on notification

BKennedy · ‎08-25-2022

I am in the process of creating an email notification for when the status is priority 1 but changes to priority 2

The goal is to send an email to a particular group when the status changes from priority 1 to priority 2

I get a bit confused on these conditions, in this case, will it be

status changes from priority 1 and

status changes to priority 2

or

status is priority 1 and

status changes to priority 2

Yousaf · ‎08-25-2022

Yes Ok lets say you are in priority 1 and you want to trigger notification only when that priority changes to priority 2 right?

You can just use Review status changes to Priority 2. what this will do is whenever priority status will change to Priority 2 from any other status it will trigger.

Now in your Scenerio if you want to only trigger notification when status changes from Priority 1 to Priority 2 than just You will have to set 2 conditions

1. Status changes from Priority 1
2. Status changes to Priority 2

And for that you dont need to set Inserted option true. Because from what I understand you only want to trigger when it status changes to priority 2 from priority 1.

Let me know if that doesn't make sense.

***Mark Correct or Helpful if it helps.***

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Yousaf · ‎08-25-2022

Sure No problem.

***Mark Correct or Helpful if it helps.***