Difference: e-mail action in a workflow and raising event in workflow to send e-mail notification.

[ChetanT38862099]

Hello,

I'm new to ServiceNow.

I am wondering about when to use an e-mail action in a workflow and when to raise an event in a workflow so that the event can be handled in e-mail notification.

Which method is efficient and when?

Kind regards,

Chetan.

[Dr Atul G- LNG · Accepted solution]

Hi @ChetanT38862099 

Both are 2 different things

e-mail action in a Flow -- It is used to send when you send an email which is not configured in notification tabel.

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere...

when to raise an event in a workflow : It is used when we want an event, like SLA reached 50% or 75%.

[ChetanT38862099]

Hi Atul!

Thank you for the update.

Regards,

Chetan.