Different schemes for priority levels

[DanielBr]

Hey all,

my company offers it´s customers several priority schemes depending on the SLA. In the "default" agreement there are just three different types of priorities but we also offer 4 different levels of priorities. 

Can anybody help me with this?

[Dr Atul G- LNG · Accepted solution]

Hi @DanielBr 

So now it's a question of the process, you need to see what type of issue you consider under P4 and what client is considered under P3. If the default agreement is on 3 levels then you need to change your SLA or hide the last property from the list or on load show P3 instead of P4. These types of issues need to be discussed in the process and then can be fixed in the platform.