Different view for Reference List Pop Up
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‎01-31-2024 03:37 AM - edited ‎01-31-2024 03:38 AM
Hello,
I have a reference field for the same table (sys_user)
Reference field 1: User (type1)
reference field 2: user (type2)
for both fields, when I click on the "glass", a different field list should pop up.
Also for all other fields in ServiceNow that refer to the sys_user table, such as caller, the pop-up list should not change.
Can I create different pop-up list views for the same table, which should only be loaded when the user clicks on this one field?

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‎01-31-2024 03:41 AM
@Meloper Different records in the list is showing up because of the reference qualifier on the reference fields. Please refer to https://docs.servicenow.com/bundle/vancouver-platform-administration/page/script/server-scripting/co... to know more about reference qualifier.
Also for the caller field, you need to adjust the reference qualifier and no need to create a separate pop up for the same.
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‎01-31-2024 04:27 AM - edited ‎01-31-2024 04:31 AM
Hi, thanks, thats not the Answer to my Questions.
Its not about the Records in the List, its about the Fields (columns) in the List.
if i klick on
Reference field 1: User (type1) it should show First name, last name, mail
reference field 2: user (type2) it should show First name, last name, last login
It is also not about the "Reference auto completer" Attribute Options
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‎01-31-2024 04:32 AM
Hi @Meloper
No, it is not possible to create 2 different pop up on same field on same form.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-31-2024 04:35 AM
And is this possible in different forms?
I know now that we can do it with the preview pop-up view of the record. (i)-symbol
But with the list I can't find a solution, I would expect something similar.
Because I can also select a view for the list.