We have a Service Portal and a Support Portal. It seems that anyone with a role other than snc_internal is directed to the Support Portal. This hasnt been an issue until our SPM group started assigning 2/3 of our staff as a Resource with the pps_resource role so that they could be assigned to future projects. This means that those persons are redirected to the Support Portal on login and don't recognize the view they're seeing, haven't been reporting it, so just aren't logging tickets because they no longer know what to do.
I feel the answer lies in changing up our script in the Script Include SPEntryPage however I'm not a coder and while I can read it sometimes and figure it out, this one escapes me as to how to edit the script to get the result I'm after.
Could someone review our SPEntryPage code and determine what we can change so that persons with snc_internal AND pps_resource get directed to the Support Portal page? Thanks very much. Code below. (I've changed the letters in this string to na from the actual - this.portal = "/na/"😉
/**
*
* Service Portal sample script include to indicate
* 1. which login page should be used
* 2. the starting page after the user is authenticated
*
* Script is configured using system properties
* PROPERTY VALUE
* glide.entry.page.script new SPEntryPage().getLoginURL();
* glide.entry.first.page.script new SPEntryPage().getFirstPageURL();
*
* functions can return a path or null if no overrides are necessary
*
**/
var SPEntryPage = Class.create();
SPEntryPage.prototype = {
initialize: function() {
this.logVariables = false; // for debugging
this.portal = "/na/"; // The URL suffix specified in the sp_portal record
},
/***
*
* Referred to by property: glide.entry.page.script
*
**/
getLoginURL: function() {
// When requesting a page directly (eg: /problem_list.do)
// The platform session_timeout.do sets the login page to welcome.do
// Since we are handling the login, clear that value
var session = gs.getSession();
var nt = session.getProperty("nav_to");
var sPage = session.getProperty("starting_page");
if (nt == "welcome.do")
session.clearProperty("nav_to");
if (!sPage && !nt)
session.putProperty("starting_page", gs.getProperty("glide.login.home"));
// Send the user to the portal's login page
var portalGR = new GlideRecord("sp_portal");
portalGR.addQuery("url_suffix", this.portal.replace(/\//g, ""));
portalGR.addNotNullQuery("login_page");
portalGR.query();
if (portalGR.next())
return this.portal + "?id=" + portalGR.login_page.id;
// Send to the a default login page
return this.portal + "?id=login";
},
/***
*
* Referred to by property: glide.entry.first.page.script
*
**/
getFirstPageURL: function() {
var session = gs.getSession();
this.logProperties('before', session);
// has roles and is not a Service Portal page - go to UI16
var nt = session.getProperty("nav_to");
var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
var redirectURL = session.getProperty("login_redirect");
if (user.hasRoles() && !redirectURL && !isServicePortalURL)
return;
// user may have logged in from a frame, the /login_redirect.do page will bust out of it
if (!redirectURL) {
// redirectURL is nav_to
// if nav_to == "welcome.do" then use starting_page
var sPage = session.getProperty("starting_page");
if (sPage && nt == "welcome.do")
nt = sPage;
// Avoid a redirect loop to the home page
var ep = gs.getProperty("glide.login.home");
if (nt) {
if (ep == nt)
nt = null;
}
// PRB726860: if page is still welcome.do, go to glide.login.home preserving frameset
if (nt == "welcome.do") {
session.putProperty("nav_to", ep);
return;
}
session.putProperty("login_redirect", nt || "true");
return "/login_redirect.do?sysparm_stack=no";
}
session.clearProperty("login_redirect");
var returnUrl = this.portal;
if (redirectURL && redirectURL != "true") {
var spUrl = new GlideSPScriptable().mapUrlToSPUrl(redirectURL);
returnUrl = spUrl ? this.portal + "?" + spUrl : redirectURL;
}
this.logProperties('after', session);
if (!this.logVariables) {
gs.log('redirectURL: ' + redirectURL);
gs.log('User: ' + user.getName());
gs.log('is internal: ' + (!user.hasRoles()));
gs.log('returnUrl: ' + returnUrl);
}
return returnUrl;
},
logProperties: function(beforeOrAfter, session) {
if (!this.logVariables)
return;
gs.log('SPEntryPage: Redirect ------------------------------- ' + beforeOrAfter);
gs.log('session.starting_page: ' + session.getProperty("starting_page"));
gs.log('session.nav_to: ' + session.getProperty("nav_to"));
gs.log('session.login_redirect: ' + session.getProperty("login_redirect"));
gs.log('gs.fURI: ' + session.getURI());
},
type: 'SPEntryPage'
};
