Direct URL Link to Configuration Item by Name

David Clarke
Kilo Explorer

‎05-17-2022 10:58 PM

Hello everyone,

We are trying to more tightly integrate ServiceNow with some of our other systems. We have apps where we automatically turn SNOW requests into clickable dynamic links (aka https://xxx.service-now.com/nav_to.do?uri=task.do?sysparm_query=number=) which is really useful for us.

Is there any similar link that could be used to dynamically generate links to configuration items if we know the (unique) name of them? We want to do this to be able to create auto-links to assets (such as devices).

Any assistance would be appreciated! 🙂

Best regards,

David

Labels:
0 Helpfuls
  • 934 Views
1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

‎05-17-2022 11:33 PM

Hi

OOTB there is no way as anything than a Sys ID is not unique enough.

But you can create a workaround with the help of a scripted REST API: https://snprotips.com/blog/2021/1/20/processors-srapis-and-how-to-run-a-script-and-redirect-a-user-f...

Kind regards
Maik

0 Helpfuls