Disable attachemnts for sidebar collaboration chat

[labuser]

Sidebar chat includes the ability to attach files to discussions out of the box. Is there a way to disable this feature?

I have tried restricting ACLs on sys_cs_collab_attachment and exploring both sidebar system properties and settings, but none have been successful.

[Matthew_13]

Hey Buddy,

There isn’t an out-of-box setting to disable file attachments specifically in Sidebar Chat. The paperclip uses the platform’s standard attachment engine, so restricting sys_cs_collab_attachment or sidebar properties won’t stop it.

If you need to block it, there are two practical approaches:

1) Hide it in the UI cleanest option I would say..
Remove the attachment action from the Sidebar/Workspace chat component in UI Builder or Agent Workspace configuration. This prevents users from uploading files in the first place.

2) Enforce it server-side
Add a before-insert business rule on sys_attachment that blocks uploads when the record context is chat (for example, where table_name starts with sys_cs_collab). That way, even if the icon is still visible, the file won’t be saved.

There isn’t currently a native toggle for “disable chat attachments,” so it has to be handled either at the UI layer or by preventing the attachment from being written.

@labuser - If help you answer, Please mark Accepted Solution and Thumbs Up 🙂