Disable Attachment Upload on Service Portal for Closed RITM

[abhijee]

Hello Team,

I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).

The expectation is that after the request is closed, users should not be able to add any new attachments from the portal (Attachment tab).

I have already tried using the disable_attachment method, but it is only working in the native UI and not on the Service Portal.

Has anyone worked on a similar requirement before? Could you please guide me or suggest a solution?

Thank you in advance.

[Ankur Bawiskar]

@abhijee 

UI policy won't work on the portal

You can use before update BR if you want to stop the update

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rakesh_M]

Hello @abhijee ,
The Additional comments become read only(OOTB) when the RITM is closed complete/skipped/incomplete for end users.
And to disable attachment use Before Update BR.

[Ankur Bawiskar]

@abhijee 

if this is for ticket page then you can update the config in Standard Ticket Configuration for sc_req_item

Output: This will hide the attachment tab but the paper-clip icon will still be shown

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏