Disable Clickable link from list layout

[Shraddha Agrawa]

I have a table which has reference fields in it, when seen as list layout, these reference fields are showing up as clickable links and if we click on the link once, it will open the record (referenced record) in new tab .

I want to disable this feature(of having the link clickable from the list layout) for a this particular field so that user cannot click on it and open it in new tab.

PS: We have already ACLs in place to stop the user from editing the record from list layout (double clicking on the field shows up the user, grayed out)

[Asif Khan M]

This might help you :

https://www.servicenow.com/community/developer-forum/how-to-remove-link-for-reference-field-on-list-...

[Saurav11 · Accepted solution]

Hello,

You can do the below.

Go to the list layout of the configure-> list control

And then click on omit links:-

This will however omit links for all fields in the list for that table.

If you want to do it only for one field you can just click on configure-> list layout:-

and instead of having caller have caller.name which will make the name appear but it will not be clickable.

Please mark my answer as correct based on Impact.

[Shraddha Agrawa]

I want to make this for one field only, unfortunately cannot use the above way you suggested

[Saurav11]

Hello,

yes if you want to make it for one field then do the second way which i had suggested so go to configure->list layout

And the from there let suppose you want to make caller field not clickable instead of selecting caller field select caller.name 

Then the caller.name will not be editable but will show the same value as caller.

Please mark answer correct based on Impact.