Disable comments

[Shabbir1]

we have requirement that if RITM is closed we need to disable or read only the field "additional comments" field on portal for every one can any one help me how to achieve this Tried with ACLS its not working for portal sharing screen show for reference

[Tai Vu · Accepted solution]

Hi @Shabbir1 

The ACL should handle this as expected. Have you reviewed the existing OOTB ACLs to ensure that the conditions are updated accordingly?

Essentially, we need to confirm that all ACLs on the Requested Item [sc_req_item] for the additional comments field include the condition that Active is True or State IS NOT 3, 4, 7.

You can review the OOTB ACLs here:

https://<instance_name>.service-now.com/sys_security_acl_list.do?sysparm_query=operation=write^name=sc_req_item.comments

Cheers,

Tai Vu

[Shabbir1]

Thank you @Tai Vu i have applied condition active is true its working fine ,,