Scheduled Reports Hyperlink
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08-18-2015 02:31 AM
I've got a number of scheduled reports being distributed by email (PDFs).
Users have asked if the PDF can include hyperlinks the the tickets? SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very useful if the PDFs similarly had same for each ticket ID.
Can this be done / added?
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08-18-2015 04:50 AM
Unfortunately, the out-of-box system doesn't allow you to have hyperlinks to the ticket embedded in PDF. What you can do instead is have the scheduled report have a link to the live, interactive report:
It can be a cultural shift to send people to live reports rather than static PDFs, but the advantage you'll have is exactly that dynamic ability to engage that your users are asking for.
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01-27-2020 12:41 PM
For anyone else who stumbles across this post.
If you are using a list report, you can write a script to embed the report in the email and use hyperlinks for any reference type field, including the tickets.
