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08-09-2022 11:58 AM
I have a request to disable the interceptor for creating change requests. We edited the Change|Create New option in the Change module and set the Link Type-Arguments to change_request.do?sys_id=-1. That worked and clicking on that menu option just brings up a scheduled change for and the user can edit it as needed. However, if we are at a Change list view like Change|All and click on the New button, it still brings up the interceptor.
If I go to the UI Action button - New on the Change Request table (Normal Lists) and then look at the script that it runs, there is an Action line that says:
action.setRedirectURL("new_change_redirect.do?sn_new_change_referrer=" + encodeURIComponent(uri.toString("")));
I'm wondering if we can change that to the same url that we set on the Create New option on the menu (change_request.do?sys_id=-1) or a variation of that? Also I haven't really gotten a good reason why they want to remove the interceptor so could we be causing ourselves some other kinds of issues by doing this?
Solved! Go to Solution.
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08-09-2022 09:25 PM
Please follow the KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998658
Thanks & Regards,
Vasanth
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08-09-2022 09:25 PM
Please follow the KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998658
Thanks & Regards,
Vasanth
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08-10-2022 07:39 AM
We do not have all the system policies mentioned in that article.
We have the following policies which are all set to true.
com.snc.change_management.change_model.type_compatibility
com.snc.change_management.change_model.hide
com.snc.change_management.change_model.manage_workflow
We are missing these policies.
com.snc.change_management.change_model
com.snc.change_management.change_model.disable_interceptor
Should we manually add the properties or is this something that we should contact support on?
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08-12-2022 03:54 AM
Thanks & Regards,
Vasanth
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08-12-2022 12:08 PM
That worked. Thanks!