Disable interceptor for Change Requests.

[sharonjanisch]

I have a request to disable the interceptor for creating change requests.   We edited the Change|Create New option in the Change module and set the Link Type-Arguments to change_request.do?sys_id=-1.  That worked and clicking on that menu option just brings up a scheduled change for and the user can edit it as needed.   However, if we are at a Change list view like Change|All and click on the New button, it still brings up the interceptor.  

If I go to the UI Action button - New on the Change Request table (Normal Lists) and then look at the script that it runs, there is an Action line that says:
action.setRedirectURL("new_change_redirect.do?sn_new_change_referrer=" + encodeURIComponent(uri.toString("")));
I'm wondering if we can change that to the same url that we set on the Create New option on the menu (change_request.do?sys_id=-1) or a variation of that?  Also I haven't really gotten a good reason why they want to remove the interceptor so could we be causing ourselves some other kinds of issues by doing this?    

[Vasantharajan N · Accepted solution]

Please follow the KB 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998658

[sharonjanisch]

We do not have all the system policies mentioned in that article.  

We have the following policies which are all set to true.

com.snc.change_management.change_model.type_compatibility

com.snc.change_management.change_model.hide

com.snc.change_management.change_model.manage_workflow

We are missing these policies.

com.snc.change_management.change_model

com.snc.change_management.change_model.disable_interceptor

Should we manually add the properties or is this something that we should contact support on? 

[Vasantharajan N]

@sharonjanisch - Yes. Please add the missing property.

[sharonjanisch]

That worked.  Thanks!