Disable mandatory field check on click of a particular UI action

[Hardik Panchal]

Hello All,

I have a UI action called "L3 Support", when clicked redirects us to a new form.

But I have a requirement, when only this particular UI action button is clicked, it should not check for any mandatory fields.

It should redirect us to the new form without validating for the mandatory fields or even when mandatory fields are not filled in.

UI action Script:

// Client side onclick function
function createl3support(){
	if (g_form.getValue('comments') == '') {


		// Remove any existing field message, set comments mandatory, and show a new field message
		try {
			g_form.hideFieldMsg('comments');
		} catch(e) {}
		g_form.setMandatory('comments', true);
		g_form.showFieldMsg('comments', getMessage('Please enter a comment to open L3 Support case'), 'error');

		return false;  // Abort submission
	}
	// Call the UI Action and skip the 'onclick' function
	gsftSubmit(null, g_form.getFormElement(), 'l3_support'); // MUST call the 'Action name' set in this UI Action
}

if (typeof window == 'undefined')
	serverReopen();

function serverReopen() {
	// Set Incident state to active, update and reload the record
	var l3support = new GlideRecord("sn_customerservice_l3_case_type");
	l3support.newRecord();
	l3support.short_description = current.short_description;
	l3support.description = current.description;
	l3support.asset = current.asset;
	l3support.product = current.product;
	l3support.assignment_group = "b85d44954a3623120004689b2d5dd60a";
	l3support.parent = current.sys_id;
	l3support.u_parent_case = current.sys_id;

	//l3support.insert();
	action.openGlideRecord(l3support);
	//action.setRedirectURL(answer);
	gs.addInfoMessage(gs.getMessage("New case opened"));
}

Please help.

[Shubham Tipnis]

Hi Hardik,

Have you tried setting current table/form's mandatory fields as false in UI Action script before it redirects to the new form. Also, you might want to check Client checkbox in UI action to make this work.

E.g. : g_form.setMandatory('comments', false); 

Please mark correct/helpful if applicable.

Regards,

Shubham

[Hardik Panchal]

Hii Shubham,

Thanks for your reply.

Client checkbox is true. and the mandatory fields are coming from other ui policies and client scripts.

[Ankur Bawiskar]

@Hardik Panchal 

please check script shared by me in below comments.

[Ankur Bawiskar]

Hi,

try to update as this

1) your UI Action name set as sysverb_cancel

2) update script as this

// Client side onclick function
function createl3support(){
    if (g_form.getValue('comments') == '') {
        // Remove any existing field message, set comments mandatory, and show a new field message
        try {
            g_form.hideFieldMsg('comments');
        } catch(e) {}
        g_form.setMandatory('comments', true);
        g_form.showFieldMsg('comments', getMessage('Please enter a comment to open L3 Support case'), 'error');

        return false;  // Abort submission
    }
    // Call the UI Action and skip the 'onclick' function
    gsftSubmit(null, g_form.getFormElement(), 'sysverb_cancel'); // MUST call the 'Action name' set in this UI Action
}

if (typeof window == 'undefined')
    serverReopen();

function serverReopen() {
    // Set Incident state to active, update and reload the record
    var l3support = new GlideRecord("sn_customerservice_l3_case_type");
    l3support.newRecord();
    l3support.short_description = current.short_description;
    l3support.description = current.description;
    l3support.asset = current.asset;
    l3support.product = current.product;
    l3support.assignment_group = "b85d44954a3623120004689b2d5dd60a";
    l3support.parent = current.sys_id;
    l3support.u_parent_case = current.sys_id;

    //l3support.insert();
    action.openGlideRecord(l3support);
    //action.setRedirectURL(answer);
    gs.addInfoMessage(gs.getMessage("New case opened"));
}

Regards
Ankur