Disable out of the box notifications

[reginabautista]

Hi guys,

I have a custom app that's been extended from the Change module. There is an out of the box email notification that is being triggered via the workflow approval (I think it's called "change.itil.approve.role". I want to modify it as we do not have the Short Description, Category and Priority fields within our app. I also want to change the subject to suit the business requirement.   I have created a custom notification + email template. However this is resulting two emails being sent out. How do I disable the one that's on Global (Out of the box) without affecting everyone so that my custom notification will be the one to kick off? I was told that I could add "Weight" to the notification. I tried this but no luck so far. Is there a better way to disable OOB notifications? Thanks.

[Pradeep Sharma]

HI Regina,

If you don't want the OOTB one to trigger for your custom table then you can apply filter condition to the OOTB one(i.e in condition filter on task type field by dot-walking on field which is referenced to task table) so that it will not be triggered.

If that's not the case then you can modify the OOTB one.

Please let me know if you have any questions.