Disable "View Identity Center" from user profile page in service portal

Ruaa1 · ‎11-02-2023

Hello,

After upgrading to Utah, we see a link "View Identity Center" in user profile page on Service Portal. We would like to hide/disable it.

I looked at the user-preferences widget and see the code in attached screenshots. I don't know where to add that property to make it return false, is it in the sys_properties, or the user preferences? I just don't want to edit the widget itself and prefer to modify the properties instead.

Thank you,

Ruaa Matti

Ruaa1 · ‎11-13-2023

Hello Chang,

ServiceNow proposed two options as a solution. There is No system property to disable the 'Identity Center' link only on the portal.

Solution proposed by ServiceNow:
1. Deactivating the plugin option exists to disable it completely in the instance. OR
2. Commenting the HTML tag in the widget

Hope this helps.

Best regards,

Ruaa

View solution in original post

Ruaa1 · ‎04-08-2024

Hello @Thej1

The widget is user-preferences and the HTML code that we commented out is in this screenshot Solved: Re: Disable "View Identity Center" from user profi... - ServiceNow Community

We did not change the server script.

Best regards,

Ruaa

Thej1 · ‎04-11-2024

Hi @Ruaa1 ,

Got it. I have commented the mentioned line in the second screenshot of server script and it worked for me.

Shall i comment the HTML code too as mentioned in screenshot ?

Thanks

Byron Plant · ‎04-15-2024

Hi @Ruaa1 good day!

We have the same issue. Can you please share where can I remove this functionality? Where should I go to have it remove from our portal? Thanks in advance!

Thej1 · ‎04-15-2024

Hi @Byron Plant,

To DIsable the View identity centre functionality, need to go to the widget User Preferences and comment the line in the server script as per the below screenshot and check it.

Thanks

Byron Plant · ‎04-16-2024

Hi @Thej1 thanks for responding. This is an OOTB right? is it a best practice to just comment out the line?