Disabling ACLs

[markherring]

I am attempting to create a record in the sys_ui_policy_action table using web services on Istanbul demo instance.   The record is created ok but the UI Policy field is not set. Appears to be due to the access control which prevents writing to this field. Seems odd since I can create policy action through the UI.     I cant update the Access Control because the fields are all read-only even though I am logged in as system administrator.   Anybody know how to disable this or if there is a workaround.  

[Rakesh Mamidi]

What is value your are passing for UI policy field? It should be sys_id of UI policy.

[markherring]

Hi Rakesh

Yes the value is the sys-id for the UI policy. I have managed to resolve this now by elevating my system administrator role and disabling the ACL that was causing the problem.

Kind Regards

Mark Herring

Co-Founder

ITSM Bridge: Generic Service Management Data Migration for the Enterprise

[anurag92]

This is weird, but I do have a workaround. Background Script:

var gr=new GlideRecord('sys_ui_policy_action');

gr.addQuery('sys_id','sys id of UI policy action');

gr.query();

if(gr.next())

{

gs.log('found');

gr.ui_policy='sys ID of Ui policy';

gr.update();

}

Let me know if this helped you.

[markherring]

Hi Aranrug,

Thanks for your help - looks like its working now after I disabled the ACL.

Kind Regards

Mark Herring

Co-Founder

ITSM Bridge: Generic Service Management Data Migration for the Enterprise