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05-27-2014 05:41 AM
Hi All,
We need to disable all email notifications for Closed Incident tickets. We dont want to update all existing email notifications with condition like State not one of Closed,Cancelled.
Is there any other way to achive the same?
Solved! Go to Solution.
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06-20-2014 02:40 AM
Hello,
Since I have notification being triggered from event as well as based on condition in notifications itself. So I have just written background script to add State condition to all Incident Notification.
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08-25-2014 04:04 PM
Would you mind posting your background script so others can see it?