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Disabling all email notifications for Closed Incident ticket

solutioningnow
Giga Guru

Hi All,

 

We need to disable all email notifications for Closed Incident tickets. We dont want to update all existing email notifications with condition like State not one of Closed,Cancelled.

 

Is there any other way to achive the same?

1 ACCEPTED SOLUTION

solutioningnow
Giga Guru

Hello,



Since I have notification being triggered from event as well as based on condition in notifications itself. So I have just written background script to add State condition to all Incident Notification.


View solution in original post

5 REPLIES 5

Would you mind posting your background script so others can see it?