Discovery Incorrect Serial Numbers for Laptops

harsha005
Tera Contributor

‎09-18-2023 01:06 PM

For some of the laptops we are getting the Base Board Serial numbers instead of the System Serial numbers. How can we make sure that all the laptops are updated with the System Serial numbers instead of Base Board serial numbers?

 

How can this be fixed any input will be appreciated

 

 

-Harsha

0 Helpfuls
  • 422 Views
1 REPLY 1

Daniel Borkowi1
Mega Sage

‎09-18-2023 10:57 PM

Hi @harsha005 ,

 

the serial number is set in the pattern Windows OS - Desktops (https://instance_name.service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=bfaf65f7db75a200868a7c841f9....

 

The only ways I know, how you can ensure this is adding a new extension section or if you want to change the OOTB pattern part within identification section you change step 6. My approach would be adding a extension section and not touching the OOTB part. If the serial number you want to use is in the related list Serial numbers available than you can do the same like step 6 but instead of [1] use [2] or what else is position:

DanielBorkowi1_0-1695102986859.png

 

  If it's not available in related list, then you need to gather the data first (maybe we WMI Query).

 

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

0 Helpfuls