Display choices for a drop down based on the Assignment group

[Arindam Bose]

Hello All,

I have a requirement to Display some additional choice list if an assignment group contains "tools" in the assignment group name.

To describe further we have added 2 new On Hold reason options to the Field On hold reason for incidents. The requirement is to display those additional choices only when an assignment group name contains "tools" in it , otherwise display the choice list without those 2 new choices. 

Please help me out on this. 

[Arindam Bose]

Can you please provide the code for the same ?

[Mohit Kaushik]

Hi You can write an onChange client script so whenever the assignement group changes and contains 'tools' into it then you can add or remove the choices by using the code mentioned in the below link:

https://www.servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-opt...

hope this solves the puropose