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Resolved! i want to update the close notes with given reason by the user while cancel change UI Action button

i want to update the change request "close notes" field with given cancel reason by the user through on cancel change UI Action button.

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ATF - Expanding selection in Order Guide

Hi All, I'm currently working through the ATF tests, and one is testing an Order Guide. In the order guide, there is a section that you need to expand before you can fill in variables. How can I add a step so that is expanded?

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Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

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Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

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Turn your ideas into widgets without the hassle. Simply describe what you want, and the provider han

You describe the widget in natural language, and the extension does the rest: Creates the widget on your instance, generates the code (template, client, server, SCSS, schema, demo-data), and opens the Live Preview. BYOK (bring your own key) — works w...

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Want to keep the latest record for each user and delete the other records from the table

There is one custom table where 10M+ records exist and there are multiple records for each user.So, want to keep only the latest record for each user and delete the other records from that table. Solution I am thinking of -1. Need to get the sys id o...

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Inherit from risk statement field on risk form

Hi , I want the field "inherit from risk statement" editable even after the new record is saved in risk form? Do anyone know where it is configured. How is it getting read only?

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need help in flow

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

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Need to introduce withdraw case button on service portal

Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...

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Servicenow Now Assist Upgrade

Now Assist makes work flow as expected, when is the next upgrade release?

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After testing the Soap message function for workday integration, getting below error

<?xml version="1.0" encoding="utf-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:wd="urn:com.workday/bsvc"><faultcode>S...

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Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could n...

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Dynamic Approval & Fulfillment Based on Category and Application Name

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

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The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The best way to stay ahead of the platform is to build on it. 150+ practitioners proved that in three weeks. The #BuildMoreWithBuildAgent Challenge asked the Community to take...

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How to Calculate Age in Years - a simple method

Hi, I've come across many different solutions to this, and most of them assume that calculating the number of days between two dates and dividing the answer by 365 will give someone's age. It won't, as it doesn't take into account leap years where th...

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