Display delegate users in RITM approver

[Vikram3]

Hi,

I need to display delegate users in RITM approvers tab. If any approver has delegate set up it has to be displayed.

[sachin_namjoshi · Accepted solution]

First, create a Relationship on the Approvals table that shows all the Delegates for the Approver.

System Definition --> Relationships

Relationships are how you create your own custom Related Lists.

Add the Relationship to the Approval table via Configure > Related Lists.

Now go to the table where your Approvals Related List is - the Change Request table or whatever.

On the Approvals Related List, go to Configure > List Control and check Hierarchical lists.

You will see new arrows on each Row.   Expand the arrows.   The Hierarchical lists show all the Related Lists for that record - which is your new Delegates List.

Regards,

Sachin

[Vikram3]

Thanks. It worked.

[Vikram3]

Hi Sachin. May I know what role should be provided to view the delegate details. Because ITIL users can't able to view this as it shows security constraints.