Display Hyperlink in catalog item Variable

sai krishna10 · ‎11-26-2018

Hi,

I want to display Hyperlink within the catalog item variable in serviceportal.

Ex: <a href="https://www.google.com">Click Here</a>

In serviceportal i want to display Click Here as hyperlink in the catalog item.How can i achieve this.

Regards

Sai krishna

Mrudula6 · ‎11-27-2018

Hi Sai Krishna,

This is possible by setting the "glide.ui.escape_text" system property to false. Once you make this property false, you can use a label type variable and write your a href tag in the Help Text section .

<a href="https://www.google.com">More information</a>

But this is not advisable since it opens the instance to cross site scripting attacks. Please find below link for your reference

https://community.servicenow.com/community?id=community_question&sys_id=f00fcba1dbdcdbc01dcaf3231f9619f4

The safest way is to create a UI macro for this purpose and this also ensures it is compatible to your service portal widget.

Thank you.

Regards,

Mrudula M

Please hit Correct/helpful depending on impact of response.

View solution in original post

Omkar Mone · ‎11-26-2018

Hi

Please refer the below link :-

https://community.servicenow.com/community?id=community_question&sys_id=ad81cf29db98dbc01dcaf3231f96...

Mark correct if it helps.

Regards,

Omkar Mone.

www.dxsherpa.com

sai krishna10 · ‎11-26-2018

i have gone through that link, but i want to do it without using Macro variable. Can this will be possible using Label Variable

Devyani_6 · ‎11-26-2018

Hi,

You can use UI Page service catalog variable and add hyperlink in that UI page. Go through below link, which helps you to achieve the same.

https://community.servicenow.com/community?id=community_question&sys_id=c9168b61db1cdbc01dcaf3231f96...

Mark Correct/Helpful, if this helps you.

Regards,

Devyani

sai krishna10 · ‎11-26-2018

Hi Devyani,

But that UI Page will not work in serviceportal