Display Hyperlink in catalog item Variable

sai krishna10 · ‎11-26-2018

Hi,

I want to display Hyperlink within the catalog item variable in serviceportal.

Ex: <a href="https://www.google.com">Click Here</a>

In serviceportal i want to display Click Here as hyperlink in the catalog item.How can i achieve this.

Regards

Sai krishna

Mrudula6 · ‎11-27-2018

Hi Sai Krishna,

This is possible by setting the "glide.ui.escape_text" system property to false. Once you make this property false, you can use a label type variable and write your a href tag in the Help Text section .

<a href="https://www.google.com">More information</a>

But this is not advisable since it opens the instance to cross site scripting attacks. Please find below link for your reference

https://community.servicenow.com/community?id=community_question&sys_id=f00fcba1dbdcdbc01dcaf3231f9619f4

The safest way is to create a UI macro for this purpose and this also ensures it is compatible to your service portal widget.

Thank you.

Regards,

Mrudula M

Please hit Correct/helpful depending on impact of response.

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Community Alums · ‎03-21-2025

Hi!

It's already possible to set links using the anchor tag without the need of changing the sys property glide.ui.escape_text to false. I tested it today and it works correctly.