display image in email body

[anilkp]

Hi All, 

We have a requirement to display an image in email body (Not as attachment). Image displays properly when i preview email in service now but image is not seen in customer mail box. 

Below is the logic currently used in email script - url is reference to sys_attachment table where image is located. 

<img src=' + url + '>'

This is not able to fetch image from sys_attachment & load it on to email. 

Kindly let me know how to implement this scenario. 

Thanks. 

Regards,

Anil KP 

[Hemant Goldar]

Hi Anil,

You may find the below thread helpful.
https://community.servicenow.com/community?id=community_question&sys_id=3cd43ec8dbb87b08a39a0b55ca96...

Hope this helps!

Please mark the reply as Helpful/Correct, if applicable.

Regards,
Hemant

[anilkp]

Hi Hemanth, db_image works fine but can you please guide to insert on image field of db_image table from sys_attachment. I tried couple of ways but it is copying as attachment to db_image not to field. 

thanks

[Jaspal Singh]

Hi Anil,

Try using below in your mail script.

var img = "/ImageName.png"; //give the imagename that is uploaded in image table along with format
var instance = gs.getProperty("instance_name");
var link = "https://" + instance + ".service-now.com";
template.print('<img src="' + link + img + '">');

[anilkp]

Hi Jaspal ,This is exactly what i'm doing -  i can only see in service now instance preview. but its not bringing image on actual email.

attachment = sysId_of_image;

var url = gs.getProperty('custome_url') + "/sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id=" + attachment ;


template.print(ind.getMessage("Customer Signature ", lang) +' '+ '<img src=' + url + '>' + "<br><br>" );