display last additional comment in notification

[ofekg]

hwy'
needs help to write email script to retrieve the last additional comment in the specific request item . 

[Anurag Tripathi]

Check this, it has the script just put it on email.

https://www.servicenow.com/community/spm-forum/fetch-last-added-additional-comments-work-notes-into-...

[Tai Vu]

Hi @ofekg 

Have you tried this method below? 

getJournalEntry(Number mostRecent)

Returns either the most recent journal entry or all journal entries.

Parameters

Name Type Description

mostRecent

Number

If 1, returns the most recent entry. If -1, returns all journal entries.

Returns

Type Description

String

For the most recent entry, returns a string that contains the field label, timestamp, and user display name of the journal entry. For all journal entries, returns the same information for all journal entries ever entered as a single string with each entry delimited by "\n\n".

Example

//get the most recent entry
var comment = current.comments.getJournalEntry(1); 

Cheers,

Tai Vu

 

[Runjay Patel]

Hi @ofekg ,

Follow below steps to get comments printed in your notification.

1. Create notification and call mail script. Syntax is: ${mail_script:comments} where comments is mail script name.
2. Use below script in email script to get it printed in your email body.

template.print('<b>Comments:</b> ' + current.comments.getJournalEntry(1) + '<br><br>');

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