Display Multirow Variable set on Service Portal

[Dillin Bradley]

Is it possible to show a Multirow Variable set on the Request/Requested Item Summary Page for an end user to view?

Im looking to do this as our users will submit requests that require populating a MRVS but once they get to the "ticket" form on the portal it only shows variables that were populated and not Multirow Variable sets that were populated

[Murthy Ch · Accepted solution]

Hi @Dillin Bradley 

If you are using the OOB Standard Ticket Tab widget you can actually see the MRVS which has been submitted by enduser in serviceportal. Have a look on below image:

MRVS in catalog:

On service portal:

Hope it helps

[Dillin Bradley]

Hi Murthy!

That helped! Apparently we had a custom Ticket Tab. I do have 1 question, this is working awesome but how would we get it to display the variables on a SC Task on the Portal?

[Dillin Bradley]

@Murthy Ch i also have a question, how can me make it to auto expand and show the variables rather than having the "Click to View" if thats possible!

Thanks,
Dillin

[Cory Patterson]

To answer the question of displaying MRVS's on SCtask, this article explains it and the code has been tested and used in live instance.  No problems at all!

https://www.servicenow.com/community/in-other-news/unlearn-series-missing-catalog-task-variables/ba-...