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08-19-2020 12:30 PM
Hi, can any tell me how to include the email address in the reference field. Our non role users (standard users) when on the client portal and they choose the reference field that points to the sys_user table, they can only see the user name. We have some users that have the same name and to distinguish between them, we want to include their email address in there. How can we do this?
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08-19-2020 01:16 PM
Hi,
If you already have the attribute for this field to also show the email address (in addition to the name) and those users can't see the email...can you check your "read" ACLs for the sys_user table? Particularly for the email field on that table. If you don't see one and the overall read is restricting, can you add one for that table and field and see if that resolves your issue?
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08-19-2020 01:46 PM
Thank you for your help. This worked.
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02-19-2021 03:15 AM
Hi Dazler,
I have run into the same issue - can you recall which ACL it was you modified?
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02-19-2021 03:28 AM
Actually I found a fix here for creating a new read ACL for all roles.
https://community.servicenow.com/community?id=community_question&sys_id=94a66c38dba2d700f7fca851ca9619e2
