Display previous caller name in notification

[Vijay Baokar]

Hello Everyone.

I have a scenario, when i am changing the caller to new user then system should trigger notification to new caller with name of previous caller in the mail body.

BR:

gs.eventQueue('incident.caller.changed',inc, inc.caller_id,current.user_name);

Notification:

Dear User,

${number} has been reassigned to you because previous caller ${parm2} is no more active in the system, Please take necessary action.

Result:

Dear User,

INC0009005 has been reassigned to you because previous caller is no more active in the system, Please take necessary action.

Expected:

Dear User,

INC0009005 has been reassigned to you because previous caller David Miller is no more active in the system, Please take necessary action.

Thanks.

IT Service Desk.

[Vijay Baokar]

@Community Alums  its working after changes in my script:

gs.eventQueue('incident.caller.changed',inc, inc.caller_id,current.name);

Dear ${caller_id},

${number} has been reassigned to you because previous caller ${event.parm2} is no more active in the system, Please take necessary action.