Display previous value of priority field

[Shir Sharvit]

Hey

I need to display in the body of the notification the previous value of the priority field in the Incident form.

I would appreciate help on how to do this

Thanks, Shir.

[Anirudh Pathak]

Hi @Shir Sharvit

Please have a look at this community post -

https://www.servicenow.com/community/developer-forum/how-to-get-previous-value-in-email-notification...

[Shir Sharvit]

It doesn't work for me, can you help me please?

[Community Alums]

Hi @Shir Sharvit ,

I tried your problem in my PDI and it works for me please check below solution 

1. Create one event and add that event in Business rule like below image 

Event

Business Rule 

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	gs.log("CHECK CALLER = " + current.caller_id.getDisplayValue() + " ________ "  + previous.caller_id.getDisplayValue())
	gs.eventQueue('incident.caller.changed',current, current.caller_id.getDisplayValue(),previous.priority);

})(current, previous);

Create notification when event in fired and add your event there.

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Shir Sharvit]

The value returns to me in SYS_ID