Display Record Producer variables in Standard Ticket Tab in ECP Portal

[Ashwin perumal]

Hello All,
I have done a configuration in way that Requested Item (RITM's) should display in portal instead of Request(Req) in Portal. When RITM id displayed in portal we will also be be bale to see our catalog variables in Addition details tab in Standard Ticket Tab widget. Adding Image below:

 This works fine as expected. But the problem is that the additional details tab is not visible when a Incident is created from Record Producer. Added Image below.

I want to have Additional Details Tab for Incidents created from Record Producer in Standard  Ticket Tab widget so  that my record producer variables will also be displayed in portal.
Can anyone please share your inputs to have additional details tab in widgets.Pls share your inputs if anyone had same thing previously. Thanks in advance.

[Shruti]

Hi,

Navigate to Standard Ticket -> Standard Ticket Configuration

Open the incident table configuration

Create a new tab configurations 'Additional details' with Type 'Variable summarizer'

[Dr Atul G- LNG]

Hi @Ashwin perumal  

You can add this in Incident